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Insurance

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Building Insurance Services

The majority of CRA’s business revolves around insurance repairs, an area in which we have nearly 15 years’ experience. Our services include BAU claims (Business as Usual), Liquid management claims from claim lodgement to completion of repairs. PDS interpretations for supplier base to recommend claim decisions. We also undertake builders warranty repairs, as well as maintenance services for insurance and corporate partners. We are regularly involved with organisation of engineers, standard and global leak detection and restoration. With jobs ranging from small repairs, through to full building rebuilds, we offer a wide range of building services and can cater our services to the client’s needs.

For more information on our building insurance services please contact us.

 

HOME Insurance Repairs

Our staff are here to arrange repair of the damage and ensure the overall process as smooth as possible for you and your family.

YOUR REPAIR TEAM

When we receive a request from your insurance company, our Quote Coordinator will arrange for an Estimator to attend your home to quote the repairs. When we are given the ‘go ahead’ from your insurance company, the job moves into the repairs stage and you will have a dedicated Supervisor.

Your Repair Coordinator is office based and liaises with the tradespeople, the insurance agency and most importantly – with you. Your Repair Coordinator is available via the office, or email. 

We believe that communication is key and encourage you to contact us whenever you need.

THE QUOTE PROCESS

As soon as we receive a request from your insurance agency, an Estimator / Supervisor will be booked to come and quote the repair unless it is an emergency in which case the work might be done immediately to secure the area and ensure safety. A quote will be submitted to your insurance agency to await approval.

 

THE REPAIR PROCESS

Once we get the go ahead, your dedicated Repair Coordinator will call or visit to discuss the ‘Scope of Works’ and any questions. 

Once any excesses are paid and the Scope of Works is agreed, your Repair Coordinator will start to schedule the trades and will keep everyone informed.

After all works have been completed, your Repair Coordinator will make a ‘final call’ to check you are happy with the repairs.

We have internal trades staff and a range of subcontractor trade services Including:

  • Carpenters
  • Painters
  • Plumbers
  • Electrical contractors
  • Labourers
  • Cabinet makers/ joiners
  • Bricklayer/ stone masons
  • Tilers
  • Asbestos management
  • Flooring
  • Concreter
  • Restorers
  • Glaziers
  • Roofers
  • Roller door mechanic
“

Very professional staff and communication. Being in sales myself, customer service and the ability to listen are paramount – CRA were able to meet these standards on all fronts. 

Thank you! – Northgate.